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Imperial Investor Service

Contact CIBC Imperial Investor Service®

At CIBC Imperial Investor Service, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.

For information about the service of legal demands, family support orders and provisions, and Canada Revenue Agency demands in Canada, please contact one of our designated offices. View a list of designated offices

Here's how to reach us for all other questions or issues:

By How When
E-mail

Click here to send us an e-mail or you can also use your regular e-mail provider and address your message to: PCBISImailbox@cibc.com

As e-mail channels may be insecure, please call us about specific account or trade-related matters.

24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.

Phone

Toll-free: 1-800-661-7494 Local: 416-980-3343 Asian Trading Services: 1-888-366-6888

Monday to Friday: 8:00 a.m. to 8:00 p.m. ET Saturday: Closed Sunday: Closed

 

Statutory Holiday Hours

The CIBC Imperial Investor Service Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays:

February 17, 2014
Family Day
May 19, 2014
Victoria Day
July 1, 2014
Canada Day
August 4, 2014
Civic Holiday
October 13, 2014
Thanksgiving
December 24, 2014
Christmas Eve
December 26, 2014
Boxing Day
December 31, 2014
New Year's Eve

The CIBC Imperial Investor Service Contact Centre will be closed on the following statutory holidays:

April 18, 2014
Good Friday
September 1, 2014
Labour Day
December 25, 2014
Christmas Day
January 1, 2015
New Year's Day
Mail

CIBC Investor Services Inc. Attention: Customer Satisfaction Department 800 Bay Street, 4th Floor Toronto, ON M5S 3A9

Canada Post posted delivery standards for properly prepared lettermail are: Local - 2 business days Provincial - 3 business days National - 4 business days (Please refer to the Canada Post Web site for additional details / exceptions)

Complaints

If you have a concern or complaint, we want to help.


CIBC Imperial Investor Service is a division of CIBC Investor Services Inc., a subsidiary of CIBC and Member of the Canadian Investor Protection Fund and Member of the Investment Industry Regulatory Organization of Canada.