Contact CIBC Imperial Investor Service®
At CIBC Imperial Investor Service, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.
Here's how to reach us for all other questions or issues:
As e-mail channels may be insecure, please call us about specific account or trade-related matters.
24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.
Toll-free: 1-800-661-7494 Local: 416-980-3343 Asian Trading Services: 1-888-366-6888
Monday to Friday: 8:00 a.m. to 8:00 p.m. ET Saturday: Closed Sunday: Closed
Statutory Holiday Hours
The CIBC Imperial Investor Service Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays:
February 19, 2018
May 21, 2018
July 2, 2018
August 6, 2018
October 8, 2018
December 26, 2018
The CIBC Imperial Investor Service Contact Centre will be closed on the following statutory holidays:
March 30, 2018
September 3, 2018
December 25, 2018
January 1, 2019
New Year's Day
CIBC Investor Services Inc. Attention: Customer Satisfaction Department 800 Bay Street, 4th Floor Toronto, ON M5S 3A9
Canada Post posted delivery standards for properly prepared lettermail are: Local - 2 business days Provincial - 3 business days National - 4 business days (Please refer to the Canada Post Web site for additional details / exceptions)
If you have a concern or complaint, we want to help.