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Imperial Investor Service

Contact CIBC Imperial Investor Service®

At CIBC Imperial Investor Service, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.

For information about the service of legal demands, family support orders and provisions, and Canada Revenue Agency demands in Canada, please contact one of our designated offices. View a list of designated offices

Here's how to reach us for all other questions or issues:

By How When

Click here to send us an e-mail

As e-mail channels may be insecure, please call us about specific account or trade-related matters.

24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.


Toll-free: 1-800-661-7494 Local: 416-980-3343 Asian Trading Services: 1-888-366-6888

Monday to Friday: 8:00 a.m. to 8:00 p.m. ET Saturday: Closed Sunday: Closed


Statutory Holiday Hours

The CIBC Imperial Investor Service Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays:

February 20, 2017
Family Day
May 22, 2017
Victoria Day
July 3, 2017
Canada Day
August 7, 2017
Civic Holiday
October 9, 2017
December 26, 2017
Boxing Day

The CIBC Imperial Investor Service Contact Centre will be closed on the following statutory holidays:

April 14, 2017
Good Friday
September 4, 2017
Labour Day
December 25, 2017
Christmas Day
January 1, 2018
New Year's Day

CIBC Investor Services Inc. Attention: Customer Satisfaction Department 800 Bay Street, 4th Floor Toronto, ON M5S 3A9

Canada Post posted delivery standards for properly prepared lettermail are: Local - 2 business days Provincial - 3 business days National - 4 business days (Please refer to the Canada Post Web site for additional details / exceptions)


If you have a concern or complaint, we want to help.

IIROC. Registered by Investment Industry Regulatory Organization of CanadaCIPF