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Imperial Investor Service

Contact CIBC Imperial Investor Service®

At CIBC Imperial Investor Service, we enjoy hearing from you. Whether you have questions, need help, or just want to comment on some aspect of our service, please contact us. We appreciate your feedback and improve our services as a direct result of your opinions.

Here's how to reach us for all other questions or issues:

By How When

Click here to send us an e-mail

As e-mail channels may be insecure, please call us about specific account or trade-related matters.

24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.


Toll-free: 1-800-661-7494 Local: 416-980-3343 Asian Trading Services: 1-888-366-6888

Monday to Friday: 8:00 a.m. to 8:00 p.m. ET Saturday: Closed Sunday: Closed


Statutory Holiday Hours

The CIBC Imperial Investor Service Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays:

February 19, 2018
Family Day
May 21, 2018
Victoria Day
July 2, 2018
Canada Day
August 6, 2018
Civic Holiday
October 8, 2018
December 26, 2018
Boxing Day

The CIBC Imperial Investor Service Contact Centre will be closed on the following statutory holidays:

March 30, 2018
Good Friday
September 3, 2018
Labour Day
December 25, 2018
Christmas Day
January 1, 2019
New Year's Day

CIBC Investor Services Inc. Attention: Customer Satisfaction Department 800 Bay Street, 4th Floor Toronto, ON M5S 3A9

Canada Post posted delivery standards for properly prepared lettermail are: Local - 2 business days Provincial - 3 business days National - 4 business days (Please refer to the Canada Post Web site for additional details / exceptions)


If you have a concern or complaint, we want to help.

IIROC. Registered by Investment Industry Regulatory Organization of CanadaCIPF