Website Terms of Use

Please read this document carefully. Your use of this website signifies your agreement to these Terms of Use. You should visit this page periodically to review the Terms of Use, because they are binding on you.

CIBC Investor Services Inc. and CIBC Financial Planning (collectively "CIBC Investor Services") are both subsidiaries of CIBC, registered brokers in all provinces of Canada and members of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund.

Who can open an Account with CIBC Investor Services

Products and services of CIBC Investor Services are only offered in jurisdictions where they may be lawfully offered for sale.

The information on this website does not constitute an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make a solicitation.

You must be resident in Canada to open an account with CIBC Investor Services.

No advice

The information on this website is general only; it is not intended as specific investment, financial, accounting, legal or tax advice for any individual and you should not rely on it as such.

Please keep in mind that historical performance figures and earnings estimates are not necessarily indicative of future performance or earnings.

Use of this Website

CIBC Investor Services is not responsible in any way for any damages (direct, indirect, special or consequential), however resulting from your use of this website or the information on the website. While every effort is made to ensure that the information and materials contained in this website, including text, graphics, links to other Internet resources or other items is accurate, they are provided on an "as is" basis. CIBC Investor Services does not warrant the accuracy, adequacy, timeliness, or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express, or statutory is given in conjunction with the information and materials.

Changes may be made at anytime to information and materials contained in this website without prior notice. Internet software or transmission problems may produce inaccurate or incomplete copies of information and materials that may be downloaded and displayed on your computer.

In no event will CIBC Investor Services be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential or punitive damages, losses or expenses arising in connection with this website or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, loss of data or otherwise, even if CIBC Investor Services, or representatives thereof, are advised of the possibility of such damages, losses of expenses.

For greater certainty, quotes viewed on this website, particularly in times of high volumes of trading and market volatility, may not be reflective of a current trading price of a security. In no event will CIBC Investor Services be liable for the accuracy or timeliness of any quotation provided on this website.

Information Providers

Information provided to you through this website may have been independently obtained from various Information Providers (defined as any entity providing CIBC Investor Services, either directly or indirectly, with information or processing any such information and includes, but is not limited to, stock exchanges and news service providers or any such provider or processor of data or information) and is believed by CIBC Investor Services to be reliable and accurate. In no event CIBC Investor Services or the Information Providers is liable to you or to others for any loss, damage or injury of any type caused or contributed to in any way by such information. For example, and without limitation, CIBC Investor Services and the Information Providers will not be liable if the information:

  • does not meet your needs;
  • is delayed or is not available at any particular time or for any particular purpose; and
  • is not timely, in sequence, accurate, complete or suitable for any purpose.

Information provided through this website may include views, opinions and recommendations of individuals or organizations that may be of interest to customers generally. Neither CIBC Investor Services nor the Information Providers endorse such views, opinions or recommendations, or give investment, tax, accounting or legal advice, or recommend the purchase or sale of any security.

These Terms of Use may be enforced against you by any of the Information Providers.


Reuters content is the intellectual property of Reuters. Any copying, republication or redistribution of Reuters content, including by caching, framing or similar means, is expressly prohibited without the prior written consent of Reuters. Reuters shall not be liable for any errors or delays in content, or for any actions taken in reliance thereon. Reuters, the Reuters Logo and Sphere Logo are registered trademarks of the Reuters group of companies around the world.

Data is provided for information purposes only and is not intended for trading purposes. Reuters shall not be liable for any errors or delay in the content, or for any action taken in reliance thereon. The RIC or Reuters Instrument Code set has been developed and maintained by Reuters and is the intellectual property of Reuters.

For additional information on other Reuters Services please visit the Reuters public web site www.reuters.comOpens a new window in your browser..

Proprietary Interest

Market data and other information provided through this website is proprietary to CIBC Investor Services, the appropriate Information Providers and their licensors and is protected by applicable copyright law. You are not authorized to reproduce, sell, distribute, publish or commercially exploit the data without the express written consent of CIBC Investor Services and the appropriate Information Providers, as applicable. You are only authorized to use the market data and information for your own personal or business use.


The Internet is not a secure medium of communication and CIBC Investor Services cannot guarantee the privacy of customer information inputted on this website or sent to CIBC Investor Services on the Internet. In order to assist in protecting customer information, CIBC Investor Services:

  • uses 128-bit encryption - one of the highest forms of encryption technology available today;
  • has implemented firewalls, cryptographic techniques and stringent internal access procedures; and
  • constantly monitors all internal systems to ensure there has been no security attack or attempted break-in.

Links to other Websites

CIBC Investor Services makes no representations whatsoever about any other website which you may access through this one. When you access a non-CIBC website, please understand that it is independent from CIBC and CIBC Investor Services, and that CIBC and CIBC Investor Services have no control over the content on that website. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by CIBC and its affiliates.

Applicable Agreements

Customers must agree to a variety of different agreements depending on the type of account and the brokerage services they desire. Customers who register for online trading will also be required to agree to the CIBC Investor Services Electronic Access Agreement. Most of the CIBC Investor Services agreements can be viewed online at any time from the Home Tab under Open an Account on this website. You can also request a copy of the CIBC Investor Services Account Agreements and Disclosures booklet at any time by contacting our call centre.

Rates and Fees

CIBC Investor Services endeavors to keep the rates and fees posted on this website current. However, rates and fees are subject to change and the posted rates and fees on this website may not reflect such changes.

Systems Disclaimer

CIBC Investor Services endeavors to offer customers an electronic trading platform that is easy to use, reliable and secure. From time to time, however, interruptions, errors or other problems in service may occur. This may be due to a variety of factors, some of which are outside the control of CIBC and CIBC Investor Services, including interruptions in the accessibility of the Internet, a system outage in facilities of a third party service provider (examples include stock exchanges, Information Providers and technology vendors), and market conditions that may result in general market volatility or heavy demand and high volumes of trading activity.

Each of these factors can contribute to delays or system outages where customers may experience difficulties in accessing their accounts and in placing and canceling trading instructions online. Customers should familiarize themselves with the different methods offered by CIBC Investor Services to access their account and the brokerage services - the Investor Services Call Centre, the IVR services and the Online services. If you should experience any problems in accessing your account or the brokerage services through any one of the above methods, we encourage you to use an alternate method.

The CIBC Investor Services Electronic Access Agreement outlines the terms and conditions and the limit of CIBC Investor Services' liability in connection with your use of the electronic trading platform. You should familiarize yourself with this Agreement when you register for online trading.

Trade Marks

Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trade-marks or registered trade-marks of CIBC and its subsidiaries and affiliates or other entities. The display of trade-marks on pages at this website does not imply that a license of any kind has been granted.

 Trade-mark of CIBC. CIBC Investor Services Inc. and CIBC Financial Planning licensees of mark.

® Registered trade-mark of CIBC. CIBC Investor Services Inc. and CIBC Financial Planning licensees of the mark.


All information on this website is protected under the copyright laws of Canada. Unless otherwise specified, no one has permission to copy, redistribute, reproduce or republish in any form, any information found in the pages of this website.

Any un-authorized downloading, re-transmission, or other copying or modification of trade-marks or other contents of this website may be a violation of statutory or common law rights which could subject the copier to legal action.

CIBC grants to you limited permission to display on your computer, print, download and use the information found in the pages of this website for non-commercial, personal or educational purposes only, provided that you do not modify any such content.

Virus Checks

It is your responsibility to take reasonable precautions to scan for computer viruses, worms, Trojan horses, and other items of a destructive nature when using this website.

Governing Law

This website will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to the principles of conflicts of law.

Quebec Only

I want this agreement and any related documents to be in English. Je reconnais avoir exigé que cette convention et les documents s'y rattachant soient rédigés en anglais.