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Here's how to reach us for all questions or issues:
Holiday opening hours
The CIBC Imperial Investor Service Contact Centre is open on the following statutory holidays:
Holiday |
Observed date |
Hours |
---|---|---|
Family Day |
February 20, 2023 |
8:00 am to 5:00 pm ET |
Victoria Day |
May 22, 2023 |
8:00 am to 5:00 pm ET |
Saint-Jean-Baptiste Day |
June 26, 2023 |
8:00 am to 8:00 pm ET French-speaking representatives are unavailable from 5:00 pm to 8:00 pm ET. |
Canada Day |
July 3, 2023 |
8:00 am to 5:00 pm ET |
Civic Holiday |
August 7, 2023 |
8:00 am to 5:00 pm ET |
National Day for Truth and Reconciliation |
October 2, 2023 |
8:00 am to 5:00 pm ET |
Thanksgiving |
October 9, 2023 |
8:00 am to 5:00 pm ET |
Christmas Eve |
December 22, 2023 |
8:00 am to 5:00 pm ET |
Boxing Day |
December 26, 2023 |
8:00 am to 5:00 pm ET |
New Year’s Eve |
December 29, 2023 |
8:00 am to 5:00 pm ET |
Holiday closures
The CIBC Imperial Investor Service Contact Centre is closed on the following statutory holidays:
Holiday |
Observed date |
---|---|
New Year’s Day |
January 2, 2023 |
Good Friday |
April 7, 2023 |
Labour Day |
September 4, 2023 |
Christmas Day |
December 25, 2023 |
New Year’s Day |
January 1, 2024 |
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