Here's how to reach us for all questions or issues:

Email

HOW
Click here to send us an e-mail
As e-mail channels may be insecure, please call us about specific account or trade-related matters.

WHEN
24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.

Phone

HOW
Toll-free: 1-800-661-7494

WHEN
Monday to Friday: 8:00 a.m. to 8:00 p.m. ET
Saturday: Closed
Sunday: Closed

Mail

HOW
CIBC Investor Services Inc.
Attention: Customer Satisfaction Department
161 Bay Street, 4th Floor
Toronto, ON M5J 2S8

WHEN
Canada Post posted delivery standards for properly prepared lettermail are:
Local - 2 business days
Provincial - 3 business days
National - 4 business days
(Please refer to the Canada Post Web site for additional details / exceptions)

Holiday opening hours

The CIBC Imperial Investor Service Contact Centre is open on the following statutory holidays:

Holiday

Observed date

Hours

Family Day

February 17, 2025

8:00 am to 5:00 pm ET

Victoria Day

May 19, 2025

8:00 am to 5:00 pm ET

Saint-Jean-Baptiste Day

June 24, 2025

8:00 am to 8:00 pm ET

French-speaking representatives are unavailable from 5:00 pm to 8:00 pm ET.

Canada Day

July 1, 2025

8:00 am to 5:00 pm ET

Civic Holiday

August 4, 2025

8:00 am to 5:00 pm ET

National Day for Truth and Reconciliation

September 30, 2025

8:00 am to 5:00 pm ET

Thanksgiving

October 13, 2025

8:00 am to 5:00 pm ET

Remembrance Day

November 11, 2025

8:00 am to 5:00 pm ET

Christmas Eve

December 24, 2025

8:00 am to 5:00 pm ET

Boxing Day

December 26, 2025

8:00 am to 5:00 pm ET

New Year’s Eve

December 31, 2025

8:00 am to 5:00 pm ET

Holiday closures

The CIBC Imperial Investor Service Contact Centre is closed on the following statutory holidays:

Holiday

Observed date

New Year’s Day

January 1, 2025

Good Friday

April 18, 2025

Labour Day

September 1, 2025

Christmas Day

December 25, 2025

New Year’s Day

January 1, 2026

If you have a concern or complaint, we want to help.