Here's how to reach us for all other questions or issues:

Email

HOW
Click here to send us an e-mail
As e-mail channels may be insecure, please call us about specific account or trade-related matters.
 

WHEN
24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.

Phone

HOW
Toll-free: 1-800-661-7494
Local: 416-980-3343
Asian Trading Services: 1-888-366-6888
 

WHEN
Monday to Friday: 8:00 a.m. to 8:00 p.m. ET
Saturday: Closed
Sunday: Closed

Mail

HOW
CIBC Investor Services Inc.
Attention: Customer Satisfaction Department
800 Bay Street, 4th Floor
Toronto, ON M5S 3A9
 

WHEN
Canada Post posted delivery standards for properly prepared lettermail are:
Local - 2 business days
Provincial - 3 business days
National - 4 business days
(Please refer to the Canada Post Web site for additional details / exceptions)

Statutory Holiday Hours

The CIBC Imperial Investor Service Contact Centre will operate under reduced hours of 9:00 a.m. to 5:00 p.m. ET on the following statutory holidays:

February 19, 2018     Family Day    
May 21, 2018 Victoria Day
July 2, 2018 Canada Day
August 6, 2018 Civic Holiday
October 8, 2018 Thanksgiving
December 26, 2018 Boxing Day

The CIBC Imperial Investor Service Contact Centre will be closed on the following statutory holidays:

March 30, 2018    Good Friday
September 3, 2018 Labour Day
December 25, 2018 Christmas Day
January 1, 2019 New Year's Day

If you have a concern or complaint, we want to help.