Here's how to reach us for all other questions or issues:

Email

HOW
Click here to send us an e-mail
As e-mail channels may be insecure, please call us about specific account or trade-related matters.
 

WHEN
24 hours a day, seven days a week We aim to respond to your e-mail within 24 hours.

Phone

HOW
Toll-free: 1-800-661-7494
Local: 416-980-3343
Asian Trading Services: 1-888-366-6888
 

WHEN
Monday to Friday: 8:00 a.m. to 8:00 p.m. ET
Saturday: Closed
Sunday: Closed

Mail

HOW
CIBC Investor Services Inc.
Attention: Customer Satisfaction Department
161 Bay Street, 4th Floor
Toronto, ON M5J 2S8
 

WHEN
Canada Post posted delivery standards for properly prepared lettermail are:
Local - 2 business days
Provincial - 3 business days
National - 4 business days
(Please refer to the Canada Post Web site for additional details / exceptions)

Holiday opening hours

The CIBC Imperial Investor Service Contact Centre is open on the following statutory holidays:

Holiday

Observed date

Hours

Family Day

February 15, 2021

8:00 am to 5:00 pm ET

Victoria Day

May 24, 2021

8:00 am to 5:00 pm ET

Saint-Jean-Baptiste Day

June 24, 2021

8:00 am to 5:00 pm ET

English-speaking representatives only, as French-speaking representatives are unavailable.

Canada Day

July 1, 2021

8:00 am to 5:00 pm ET

Civic Holiday

August 2, 2021

8:00 am to 5:00 pm ET

Thanksgiving

October 11, 2021

8:00 am to 5:00 pm ET

Boxing Day

December 28, 2021

8:00 am to 5:00 pm ET

Holiday closures

The CIBC Imperial Investor Service Contact Centre is closed on the following statutory holidays:

Holiday

Observed date

Good Friday

April 2, 2021

Labour Day

September 6, 2021

Christmas Day

December 27, 2021

New Year's Day

January 3, 2022

If you have a concern or complaint, we want to help.