At CIBC Imperial Investor Service, we have policies and practices to protect your privacy. We also protect the security and confidentiality of the financial transactions you do with us through our Web site.
Secure Sign On Information
Sign on from the home page of www.imperialinvestor.cibc.com is secure. During sign on, your User ID and Password are encrypted and sent via a Secured Sockets Layer (SSL) to our secure Web server. SSL is a protocol that transmits communications over the Internet in an encrypted form. SSL ensures that your information is sent, encrypted and unalterable to our Web server. Even though the home page does not display secure settings, the sign on component of the home page is secure. Once our secure Web server receives your request, it is processed and information is sent back to your Web browser, in encrypted format, via SSL. Information from the CIBC Imperial Investor Service Web site is transmitted securely at all times.
Click on the User ID box and enter your CIBC Investor Services Inc. User ID. Next, enter your Password in the applicable box. You may specify which section of this website you start in, following sign on, by making a selection from the drop-down box beside "Start In". Click on the "Sign On" button to complete sign on to this website. Note: Passwords are numeric and have 6 to 8 digits.
You can change your password anytime. After you sign on, select the "Help & Services" tab located near the top of the screen, then select "Change Password" located on the bar at the left side of the screen and follow the on-screen instructions.
Please call Imperial Investor Service at 1-800-661-7494 Opens your phone app. (24 hours a day, 7 days a week) and an Investment Representative will assist you in setting up your password.
Please call Imperial Investor Service at 1-800-661-7494 Opens your phone app. to have your password reset. You will be asked some personal information to confirm your identity before the password is reset.
To maintain the security of your account, Imperial Investor Service invokes a session time-out if there has been an extended inactivity period within your account while logged on. This is to prevent other individuals from gaining access to your account if you happen to walk away from your computer during an active session. Another possible reason for a time out message is that you did not log out of your session correctly and hence attempting to log back in will result in an error message.
A cookie is a simple security feature that enables every user's online session to be unique through an individual ID. Accepting the cookie will allow you to navigate securely through our site. If you are concerned about accepting cookies, you can set your browser to warn you before accepting them. You can then choose whether to accept a cookie or not. Here are some instructions on how to set your browser to accept cookies:
MS Internet Explorer 5.0
Select "Tools", "Internet Options", "Security", "Custom Level", scroll down to "Cookies" and select "Enable" under "Allow per-session cookies (not stored)".
CIBC Investor Services Inc. is a member of the Canadian Investor Protection Fund (CIPF) which provides coverage of your cash and securities up to a total of $1,000,000 for all your accounts. This coverage does not protect changes in the value of your investments due to market fluctuations. For more information, ask us for a CIPF brochure. To contact CIPF directly, please call (in Toronto) (416) 866-8366 Opens your phone app. or write to:
If you experience a service issue, call our toll-free number at 1-800-661-7494 Opens your phone app.. An Investment Representative will be happy to assist you or answer any questions you may have.
CIBC Imperial Investor Service is a division of CIBC Investor Services Inc., a member of the CIBC group of companies.
As an Imperial Investor Service client, you enjoy:
A dedicated Financial Advisor to provide advice and planning solutions to help you reach your financial goals
Investment choices including GICs, structured notes and over 100 different mutual funds from CIBC Asset Management Inc.
Convenient ways to access your account day or night; by automated touch tone phone; or by speaking to an Investment Representative during our regular business hours (Monday to Friday 8:00 am to 8:00 pm ET)
Free access to industry-recognized research tools such as: CIBC World Markets reports, mutual fund research tools, portfolio tracker, and alerts to help you make more informed investment decisions
The convenience of moving funds between your Imperial Investor Service account and CIBC bank account
Imperial Investor Service offers a wide variety of accounts to fulfill all your investing needs including Cash, RSPs, RIFs, LIFs, RESP, In-Trust, Joint Accounts, and account services for corporations, estates and investment clubs. For more information, read about our Accounts and Services
There are no fees to open an Imperial Investor Service Cash account (non-registered). For regular RRSP or RRIF accounts, there is an annual administration fee of $100, and for FundPlus RRSP or RRIF accounts, there is an annual administration fee of $25. For an Imperial Investor Service RESP account, the annual administration fee is $50. All Administration fees will be waived if you maintain a balance of at least $10,000 in your accounts. Please see our Fees and Commissions for details.
Most of the features of CIBC Imperial Investor Service are available through our web site. However, you may access your accounts and place trades by phone 24 hours a day, 7 days a week by using our automated touch-tone phone service. You can also speak with an Investment Representative during our regular business hours.
1not yet available in Quebec
An application form must be filled out for each account you wish to open. To receive an application form, simply contact your Financial Advisor.
Clients of Imperial Investor Service have free online access to timely market news and support tools which allow you to evaluate investment opportunities for yourself, quickly and easily. These industry-recognized research tools are available on our Imperial Investor Service website and include:
CIBC World Markets reports: A team that analyzes and reports on Canadian equities, provides insights on the individual companies and industry sectors
Mutual Fund research tools: Search for funds based on a number of criteria, including performance, fees and portfolio mix. You can also perform comparative analysis of the top performing funds
Portfolio Tracker: Monitor your investments by creating and tracking up to five mutual fund portfolios online. Customize a portfolio of securities to track their performance on a day-to-day basis
Also, as an Imperial Investor Service client, you have online access to real-time quotes and the latest market news and information from Reuters
CIBC Imperial Investor Service optimizes the combined strengths of your CIBC Advisor and a wealth of online research tools to help you meet your financial goals.
Real-time quotes are available to Imperial Investor Service clients who have signed in to their online accounts.
You can create, modify or delete an alert anytime by inputting or changing required data on the CIBC Imperial Investor Service Alert page.
A Regular Investment Plan is a regular automatic debit from your bank account (CIBC or another financial institution) into your Imperial Investor Service account. The cash can be deposited into your Imperial Investor Service account or can be used to purchase units in CIBC mutual funds. The automatic debits can occur on a weekly, bi-weekly, monthly, quarterly, semi-annually, and annual basis. The minimum investment can be as low as $25 (for cash plans, CIBC Money Market funds, and the CIBC Managed Portfolio Services funds), and $100 for all other CIBC mutual funds.
A Systematic Withdrawal Plan is an automatic sale of a mutual fund held within your Imperial Investor Service account. The proceeds of the sale can be left in your account or forwarded to your bank account. These plans are designed for investors who depend on cash flow from investments to supplement their other sources of income.
Contact your CIBC Advisor for more information on the benefits of a Regular Investment Plan or Systematic Withdrawal Plan or to set up one of the plans in your Imperial Investor Service account.
With Imperial Investor Service you have access to over 100 different mutual funds from CIBC Asset Management Inc., structured notes from CIBC Capital Markets, and a wide range of GICs offered by CIBC.
Clients can either call their Financial Advisor or an Investor Services representative at 1-800-661-7494 Opens your phone app., send us a cheque (be sure that your account number is clearly marked on the front of the cheque and please note that the cheque must clear before you can invest the funds), or transfer money from their CIBC bank account to their Imperial Investor Service account through the online site.
Through your Imperial Investor Service account, you have access to over 100 different mutual funds from CIBC Asset Management Inc. For CIBC Money Market funds and the CIBC Managed Portfolio Services funds, the initial and subsequent purchase minimum is $100 per transaction. For the remainder of the CIBC family of Mutual Funds, the initial and subsequent purchase minimum is $500 per transaction (including switching between funds).
The cutoff time to buy or sell mutual funds through Investor Services is 3:00 pm ET. All orders placed after this time are done on a best efforts basis and may be processed the following business day. Note: some mutual funds have an earlier cutoff time and some are priced weekly or monthly.
Mutual funds sales will show on your account transaction history when the trade settles (T+2). If you require the exact amount of the proceeds from your mutual fund sale prior to trade settlement, please contact Investor Services at 1-800-661-7494 Opens your phone app..
Investor Services Inc. (Investor Services) Trading Policy
First Trade Rule1
First Trade or No "Total Market Value" within the account. For your trade to be accepted electronically, there must be sufficient cash in your Investor Services account to cover the entire purchase price (including commissions). If there is sufficient cash, please select the "Use Cash/Margin" settlement option.
If there is insufficient cash in your Investor Services account, you must arrange for a "Deposit Acceleration" to cover the entire purchase price. Simply contact your CIBC Branch representative and request that your bank account be debited for the appropriate amount and that these funds be forwarded via "Deposit Acceleration" to your Investor Services account. The Branch representative will provide you with an Electronic Journal (EJ) number corresponding to the transaction.
Once this has been arranged, please contact an Investor's Edge trading representative at 1-800-567-3343 Opens your phone app. (option 3) who will place a note on your account with the details of the Electronic Journal (EJ). At this point you can return to the online system to place your trade.
The First Trade Rule applies for both Canadian and U.S. sides of the account.
Penny Stock Rule1
The Penny Stock Rule states that penny stock (i.e., stock trading under $3.00) orders cannot exceed 50% of the "Total Market Value" in the cash account. In order for your trade to be approved online, the market value of an identical penny stock should be excluded from the "Total Market Value" in your portfolio.
Combined "Total Market Value" of both the Canadian and US accounts will be considered, and positions for the same security will be excluded in calculating the Penny Stock Rule equity requirement. If there is insufficient "Total Market Value" in the account, additional funds or securities will need to be deposited prior to placing the trade.
Cash Account Settlement Rule1
Cash accounts require that payment for trades must be made in full by the settlement date (i.e., T+2 for equities or such earlier date as Investor Services may require). Clients can place trades for up to the "Total Market Value" of their account. Clients who fail to pay in a timely manner may have a "Cash up Front" restriction placed on their account. Debit balances are charged interest based on the rates outlined in the Commission, Fees and Interest Schedule.
For your trade to be accepted electronically, when selecting the "Use Cash/Margin" settlement option, there must be sufficient cash or cash equivalents in your Investor Services account to cover the entire purchase (including commissions). "Cash equivalents" are defined as a pending Mutual Fund sale, a pending security sale "at market" or a previously filled security sale.
When selecting the "Debit Bank - Full Amount" settlement option, you must satisfy the Cash Account Equity Rule. THE CASH ACCOUNT EQUITY RULE STATES THAT THE VALUE OF YOUR PURCHASE INCLUDING COMMISSIONS MUST NOT EXCEED THE CURRENT "TOTAL MARKET VALUE" OF YOUR INVESTOR SERVICES ACCOUNT. When using the "Debit Bank - Full Amount" settlement option, your bank account will be debited for the entire purchase price including commissions within three business days.
If the value of your purchase including commissions does not satisfy the Cash Account Equity Rule, you must initiate a same day Cash Transfer from your bank account online prior to placing the trade. Before placing your trade, simply go to the "Trading" tab and select "Cash Transfer". Remember to check "Open Orders" to verify the status of your request.
When selecting the "Sell Money Market Fund" settlement option, you must hold a sufficient amount of Money Market fund or T-Bill fund (CIBC or other Fund companies) in your Investor Services Account to cover the net amount owing after the trade. When selecting the "Sell Money Market Fund" settlement option, sufficient Money Market fund or T-Bill fund will be automatically sold to cover the net amount owing after your trade is filled. The settlement date on the sale of your Money Market fund or T-Bill fund will coincide with the settlement date of your purchase. Please note that you are subject to any redemption or DSC fees charged on the sale of non-CIBC Money Market funds and T-Bill funds.
If cash in your Investor Services account is available only when all currencies are pooled, the buy order will be accepted but NO FUNDS WILL BE CONVERTED UNTIL WE RECEIVE YOUR VERBAL INSTRUCTIONS. To place instructions for the conversion of funds, please speak to an Investor Services representative. Please note you can always choose to have a trade settle in either Canadian or U.S. funds.
Free-riding / Flipping Rule
Free-riding / flipping occurs when a client does not pay for a security he/she has purchased before selling the same security. When a client free-rides they are trading on the firm's capital, a practice that is strictly prohibited by the IIROC.
Our credit department monitors free-riding and notes the practice on the client's account. If this is identified, trading privileges may be limited to cash up front for every trade on the account or suspended.
Margin Account Rule1
In a Margin account, excess margin must be available to cover the margin requirement of an order.
When selecting the "Use Cash/Margin" settlement option, you must have sufficient Margin Excess to cover the margin required for your purchase at the time of trade. Margin Excess is defined as the difference between the loan value granted on securities held in your account and the total amount currently being borrowed.
Note: Minimum equity in a margin account is $2,000.00. Any accounts with less than this amount should be converted to cash when discovered.
If the Investor Services account has insufficient Margin Excess available at the time of trade, you can generate the necessary Margin by one of two methods.
First, you may sell a security in order to create sufficient Margin Excess. Note that the sale of the security will increase the Margin Excess only by the amount of Margin required to hold that security position and ONLY WHEN THE SALE HAS BEEN FILLED. As an alternate method of generating the necessary Margin Excess, you may initiate a same day "Cash Transfer" from your bank account on-line. Note that the same day "Cash Transfer" will increase the Margin Excess in your account by the full amount of the "Cash Transfer". Before placing your trade, simply go to the "Trading" tab and select "Cash Transfer". Remember to check "Open Orders" to verify the status of your request.
When selecting the "Sell Money Market Fund" settlement option, sufficient Money Market fund or T-Bill fund will be automatically sold to cover the net amount owing after your trade is filled. The settlement date on the sale of your Money Market fund or T-Bill fund will coincide with the settlement date of your purchase. Please note that you are subject to any redemption or DSC fees charged on the sell of non-CIBC Money Market funds and T-Bill funds.
When selecting the "Debit Bank - Full Amount" settlement option, you must have sufficient Margin Excess to cover the margin required for your purchase at the time of trade. Furthermore, your bank account will be debited for the entire purchase including commissions within three business days.
The risks of margin buying are further managed by policies, which restrict margin purchases to maximum borrowing limits for concentrated accounts.
Concentration in Margin Accounts
Concentrated accounts are those which contain a very large margined holding in one security with little or no diversification into other holdings or types of securities. Loan value on a per security basis may be reduced if the account is deemed to be "concentrated".
Restrictions may be set on individual issues, by security type and/or exchange. Limits are generally linked to the historical volatility of the various security types and exchanges. Generally, a margin account is defined as "concentrated" when one security or sector represents a significant percentage (approximately 25% or more) of the total market value of the account. In general, loan value on concentrated accounts will be reduced only if the outstanding loan on the margin account exceeds $25,000.
Investor Services retains absolute discretion to require an increase in your Margin Excess from time to time.
Retirement Account (Cash Requirement Rules)
RSP and RIF accounts are subject to Revenue Canada regulations. For a retirement plan account, cash or near-cash securities must be available in your Investor Services account.
RSP/RIF Qualified Investments
In order to be considered as a Qualified Investment in a CIBC self-directed RSP/RIF, the following criteria have to be met:
The investment has to fall within the "Qualified Investment Guidelines", set by the Income Tax Act.
The investment also has to fall within the guidelines of CIBC Trust Corp (the trustee for Investor Services RSP/RIF accounts).
When selecting the "Use Cash/Margin" settlement option, sufficient cash or cash equivalents, must be available in your Investor Services account to cover the entire purchase (including commissions) for your trade to be accepted electronically. "Cash equivalents" are defined as a pending Mutual Fund sale, a pending equity sale at "market" or a previously filled security sale.
For Non-Locked-In RSPs with insufficient cash positions, you may initiate a contribution in the form of a same day "Cash Transfer" from your bank account on-line. Before placing your trade, simply go to the "Trading" tab and select "Cash Transfer". Remember to check "Open Orders" to verify the status of your request.
When selecting the "Sell Money Market Fund" settlement option, you must hold a sufficient amount of Money Market fund or T-Bill fund (CIBC or other Fund companies) in your Investor Services Account to cover the net amount owing after the trade. When selecting the "Sell Money Market Fund" settlement option, sufficient Money Market fund or T-Bill fund will be automatically sold to cover the net amount owing after your trade is filled. The settlement date on the sale of your Money Market fund or T-Bill fund will coincide with the settlement date of your purchase. Please note that you are subject to any redemption or DSC fees charged on the sell of non-CIBC Money Market funds and T-Bill funds.
Note: the "Debit Bank - Full Amount" and the "Debit Bank - Difference" settlement options will not be accepted on any Retirement Account and the order will be rejected. Confirmation of a contribution through Deposit Acceleration or instructions given to an Investment Representative to make a contribution by debiting the bank is acceptable.
Securities on Deposit Rule
For all account types, sell orders may not be accepted unless securities are showing in the account or a confirmation of delivery to CIBC World Markets can be made by the Investment Representative.
Settlement periods are short and all securities must be received and booked into the account by World Markets in Toronto. This does not leave sufficient time for delivery, either by mail or through the Bank's internal mail system. Therefore, Sell orders cannot be accepted for securities deposited at a CIBC Bank Branch until the securities show in the Investor Services account.
Uncleared Funds Policy
Investor Services will apply the following holds on recent deposits made to an Investor Services account:
10 business days for Canadian funds (drawn on non-CIBC accounts)
10 business days for U.S. funds drawn on a Canadian institution
20 business days for U.S. funds drawn on US institutions
Investment Representatives and Customer Service Representatives will not remove funds from the Investor Services account until the funds have both settled and cleared.
In order to prevent holds on recent deposits, clients can arrange to have funds sent to their Investor Services account via "Deposit Acceleration" from their CIBC Branch.
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